You can browse the topics below to find what you are looking for.
What courier do you use for deliveries?
We use SingPost, UPS and TNT / Easyship to send out most of our orders across the Asia Pacific region. Our company reserves the right to use discretion in any circumstance where it makes more sense to use an alternative delivery method.
How long does it take for home delivery?
We currently offer 2 types of delivery services: Standard delivery for local (1-2 working days) and for overseas delivery approximately 3-7 working days.
I placed an order on Friday for next day delivery, why did I not get it until Tuesday?
Our cut off point is 1600hrs (Singapore timing GMT+8), Mondays to Fridays excluding Public Holidays. Any order placed after 4pm will be processed through our dispatch system the next working day. We currently do not deliver on weekends.
I haven’t received a dispatch email/email confirmation?
Please be aware an automated email is sent to you to the given email address when your order is dispatched. Please check all folders including you junk mail as it will come from a no-reply email address. To ensure emails reach you, add the domain www.fongkim.com.sg to your safe senders list.
Can I collect from a local store?
We offer a reservation with installation for purchased items in our workshop or self-collection service. This is available on the checkout page. Please be aware, if the product is not available in our local store, you are unable to reserve it.
Do you deliver on Weekend?
No, our courier company do not offer the service to deliver on weekends currently.
Why can’t I select next day delivery?
We can only offer next day on goods which we have in stock at our dispatch depot.
Can I track my item?
Yes. You will be sent a dispatch confirmation email as soon as your order has been processed. This email will also contain your tracking number. We also ask for a mobile number so our courier can inform you of the status of your order. Please visit the respective website of the shipping company with your tracking number to trace the progress of your shipping delivery. For orders placed after 4pm on Friday, your order may not be trackable until it has been collected from us the following Monday.
Can someone else sign for my delivery?
Yes, it does not have to be the addressee. The signature is electronically logged for security reasons. Any signature at the address will be accepted as proof of delivery.
Do you deliver to PO Box adresses?
No. All of our couriers require a recipient signature to prove delivery of the item. This cannot be guaranteed at a PO Box address.
Do I have to pay Customs & import charges if I live outside of the EU?
Customs and import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.
Unfortunately, we have no control over these charges, and cannot tell you what the cost might be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting. customer must take full liability for any parcels returned to us due to unpaid customs charges. Postal charges, return shipment costs, customs charges and handling fees will all be deductible from any refund due.
The customs department of my country have asked me for further information. What should I do?
Each country has its own unique import procedures,which are subject to changes. If you have an order held in customs then please contact our customer service team with your order number and tracking number, via email. We will do our very best to help resolve the matter as quickly as possible.
I'm new, how do I order?
At Fong Kim we go to great lengths to ensure your shopping experience is as easy and secure as possible.
Firstly you need to know your vehicle information, this can be your vehicle registration number or your make, model, version and year.
Our comprehensive catalogue system will look for the car parts based on your car model.
Use the Search or the menus to navigate to the part you need. Once you have found a part, check the fitment information to confirm it is the correct part for your vehicle. If in doubt feel free to call our experienced customer service team on +65 6844 4281.
Once you have finished shopping simply go to the checkout, choose the method of shipping you would like and continue to payment. If you are happy with the order, confirm the payment and the item(s) will be dispatched to you.
Alternatively, you can contact a member of our customer service team on +65 6844 4281 to place a telephone order.
Is it safe to order online?
Yes, we use industry standard SSL encryption to protect your details. Potentially sensitive information such as your name, address and card details are encoded so they can only be read on the secure server. This information is authenticated to ensure it only gets sent to this secure server and is checked to make sure it has not been tampered with during transfer.
Security checks are also made on all transactions, to ensure the authenticity of each card payment.
Which credit cards do you accept?
We currently accept the following credit cards on www.fongkim.com.sg, in our retail stores and on telephone orders – Mastercard, VISA, Visa Debit. We also provide instalment plans in our retail stores for Citibank, Standard Chartered, DBS/POSB and OCBC credit cards which are subject to individual bank’s terms and conditions.
What currencies can I use?
We mainly deal with SGD Singapore Dollars only.
How do I apply a promotional code?
You can add a valid promotion code in the Basket.
Can I use a different payment method?
Yes. You can use PayPal to pay for goods and we also accept Cash & NETS payment in our retail stores. We do not accept cheque or store cards.
When will my card be charged for my order?
Due to the nature of our payments system, the full cost of the order will be charged to the card as soon as it is placed.
Do your prices including GST?
All our online prices include GST but exclude installation charges.
How can I find the right part for my car?
Enter your vehicle details in the Search section, and we will filter the parts for your vehicle. Individual product page also allows you to choose the car application so you may know if that particular product is applicable for your car model.
Can I get more information on a product?
More information can be found on each individual product page and external web links allow users to assess more information about our products.
Do you fit parts?
Yes, we not only supply parts but also provide installation for these automotive parts at our retail outlets and appointments can be made via our online Appointments page.
Do you sell engine/gearboxes?
Yes, we can supply these through a special order. To do this you must contact your local store to place a special order inquiry. Use our Store locator to find your nearest branch.
A part is not listed online so can you order for me?
Yes, we will do our best to order the part for you through our special orders team. Feel free to call us on +65 6844 4281 to request your part.
Can I make an order over the phone?
Yes, our telephone number is +65 6844 4281 and our specialist team is available to take your order during our operating hours.
Will I get same price in store?
Prices between stores and online can vary for promotional purposes. To ensure you get the online price in store, please make the purchase and payment online before popping by our retail stores.
How do I check if an item is in stock?
If an item is available to order online then this means the item is in stock. The website will clearly display the status of the stock.
However, from time to time and particularly with some of our more popular items, due to the high rate of sales both in store and online, there may be some discrepancies. We will inform you as soon as possible, via email, if a product is out of stock.
If you do wish to know in advance if a product is in stock, please do not hesitate to contact us via email, or by phone on +65 6844 4281.
How do I know if my order was successful?
You will receive an automated email to confirm your order has been received, and is being processed.
You will receive a further dispatch confirmation email once your order has been packed and is ready to leave our warehouse.
It says out of stock on your website for my part. How long will it take to get in?
tems which are ‘Out of Stock’ vary in timescales to get them back in stock. To get an estimate time please call us at +65 6844 4281.
The item I bought is now in sale, can I get the difference refunded?
As an online business our prices change in accordance with trends, customer demand and stock availability we are, therefore, unable to refund the difference in price when an item you have purchased goes into sale, although we do appreciate how frustrating this can be.
Where is my order?
Most of our deliveries are sent via UPS / TNT / Easy Ship and we will send you an automated email with the tracking number of your order. You can also find the tracking number on your order in My Account
How can I make a complaint?
In the rare occasion whereby we make a mistake, we are more than happy to take all customer feedback. There is always room for improvement. Contact Us via our email address or call us at +65 6844 4281 and we will do out utmost best to make things right for our customers.
Is it possible to change the address/cancel or amend my order?
Due to the high volume of orders we receive, we have an automatic invoicing system. For any changes to your order, please call us immediately after placing the order. We can attempt to stop or amend your order with our dispatch team. Otherwise, we will advise you on the next course of action.
Why does my order state available, and then find out I have to wait extra days for delivery?
There are certain items which we do sell but which we may not keep stock or currently sold out and available to order. This is normally indicated on the part itself, just under the price of the product. Please be aware, if your order consists of out of stock products, we will send out what we have in stock and the rest will be shipped out as soon as we get it (except for international deliveries).
Can I have an update on my order status?
You can get an update on your order status by checking your order in your My Account section. You will need to [sign in] to access this area
Can I pay for a Click&Collect order online?
Yes, you may make the purchase online with full payment made and collect the items from our retail stores though this may be subject to the stock availability.
What do I do if my part is faulty?
All our products are covered under 1 year manufacturer’s warranty or 10,000 miles, whichever comes first (unless otherwise stated on the item page). For Click and Collect orders or any orders purchased directly from our retail outlets, you will need to contact the branch directly to assist you further with regards to the warranty procedure. For overseas orders, please email us with proof and description of defective products and we will review them on a case-by-case basis with our manufacturers before any decision on the return or exchange of any faulty parts under warranty claim will be made.
